This training is aimed at medical receptionists, on the frontline of healthcare in the South East NSW region.
Excellence in communication will be delivered by 5 webinars. The conclusion of the training will be a one day Face to face workshops at a date and venue to be decided, due to the current social restrictions, It is however, hoped to be in Feb/March 2021.
Webinar 3 (Recording) will cover 'Business, legal and ethical workplace communication' - Introduction to the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role within the healthcare sector. This module will assist you to develop skills in learning to:
This session is a recording of the interactive webinar shown on 29 September.
Identify and respond to legal requirements
- Confidentiality formal communication
- Difference between duty of care and dignity of risk, dealing with unethical behaviour, Conflicts of interest
Contribute to improvements in the workplace
- Communicating, innovation and change
To register for Webinar 3 (Recording), CLICK HERE
PLEASE NOTE: These sessions are ONLY available for those working within the SENSW PHN region.