Review of Severe and Complex Primary Mental Health Services
Co-design and Consultation process
This page includes information about:
Recent updates
August 2025: COORDINARE has determined that the required changes may be achieved within the currently commissioned services. We are working through the proposed changes with these providers.
Purpose of the review
COORDINARE - South Eastern NSW PHN receives funding from the Commonwealth Department of Health and Aged Care to commission primary mental health services for people with severe mental illness who are being supported in primary care.
We are currently progressing a review of commissioned severe and complex primary mental health services to improve how these services can best meet the needs of people they aim to support.
The current program model was established in July 2017 and is delivered by two providers:
Shoalhaven Family Medical Centres' Rural Outreach Mental Health Service (ROMHS)
Grand Pacific Health's Integrated Recovery Service (IRS)
Regularly evaluating the effectiveness and suitability of the services that we commission is an important responsibility of COORDINARE towards our purpose of improving the health of communities in South Eastern NSW.
The information and insights gathered through this review will be considered and used by COORDINARE to inform our approach to future commissioning of these vital services for people in the South Eastern NSW catchment.
In early 2025, we are aiming to commence any change management processes required, to ensure certainty and continuity for existing clients and workforce involved in these programs.
Phase 1: Initial insights
Thank you to community members and providers who participated in recent consultations. We had high quality engagement and feedback across each of the sessions provided which included consultation feedback from more than 200 individuals.
There were a number of key findings that emerged from this phase. You can access the summary of findings here.
Phase 2: Key findings
There were a number of key findings that emerged from this phase. You can access the summary of findings here.
Have your say
If you would like to provide any feedback regarding the insights found during the review process for severe and complex primary mental health services available in South Eastern NSW - you can complete our general feedback form here.
